PRODUCT WARRANTY
Thank you for purchasing a ChillBug product. We strive to provide the best possible service and products for our customers. We are sorry to hear that you are looking to claim your warranty on a product you have purchased from ChillBug. We will do everything we can to provide a solution for your situation.
Below, you can find all the details on our Product Warranty and Return Policy.
Refund Policy
If you are not 100% satisfied with one of our products, you may return it within 30 days of purchase for a replacement or refund.
For more information on our refund policy please visit the refund policy page.
We require proof of purchase to honor a replacement or refund. You will need to provide us with your order number to be eligible to make a claim.
What Does This Warranty Cover?
This Warranty covers defects in materials and workmanship for 12 months from the time of purchase.
Only original, unaltered, and unmodified materials and workmanship are covered by this policy. Items with defects in materials and workmanship will be replaced after the requirements of this policy are met.
What This Warranty Doesn’t Cover.
This 12 month warranty does not cover damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time.
How To Claim Your Warranty?
To make a warranty claim we will require photos or videos showing the defective product.
To make a claim email us at support@chillbug.com
